What steps do I take when a renter requests to change the dates of the reservation?

Outdoorsy has made date changes an easy experience for both owners and renters. If the renter has asked to extend their trip after they have paid, both the owner and the renter have the ability to suggest a date change right from their booking details page. 

Follow these simple steps to change the dates of a confirmed reservation. 

1. Select the booking that you would like to make a date change on 
2. Click on booking details
3. Click on suggest date change 
4. Input the new dates 
5. Click submit 

The renter will then be notified about this request to change and they will need to accept it on their end. If you are adding additional days that will affect the price, the new price will be displayed right above where the renter accepts the change. As soon as the renter accepts the date change, their card will be charged for the added days.

This process can be done by either the owner or the renter and is done the exact same way for both parties. 

Should the renter ask to have the trip shortened, which will require a refund, contact our customer support via live chat (located in the lower right-hand corner of the site), by email support@outdoorsy.co or phone 1-877-723-7232