What happens if my RV is returned with damage?

When you complete the rental process, we ask that you please complete a thorough interior and exterior walkthrough with the renter. Take detailed notes and photos of all-new damage. This must be completed at the time of return. If you’re unable to meet with your renter, it must be done within 48 hours after the booking ends.

If the damage is minimal and within the amount of the renter’s security deposit, you can collect the necessary amount from the deposit. This can be done through the “Collect Fees” button under the corresponding booking on your dashboard. If you experience any issues you can reach out to Outdoorsy support via live chat (in the lower right corner of the site) or by email at support@outdoorsy.com.

If you know the damage exceeds the security deposit or if you are unsure of the cost, please submit a claim, and a member of our claims team would be happy to assist you with the appropriate next steps. To learn more about filing a claim, please visit  https://www.outdoorsy.com/help/how-do-i-file-a-claim. 

Note that, if you wish to file a claim, you’ll need the following:

• Pre-trip and post-trip photos uploaded to the Outdoorsy app
• RV Departure and Return forms, specific to your RV type, completed and signed
  • Driveable RV Departure form
  • Driveable RV Return form
  • Towable RV Departure form
  • Towable RV Return form