What happens in the event of a total loss?

While incredibly rare, having your RV totaled while it is out on a rental is certainly a concern for many owners on our platform. If you’re not sure what is owed and how it is determined, it can heighten these concerns. We hope to ease those worries with the information below!

What will I be paid?
Outdoorsy owes up to the actual cash value of your vehicle, with a maximum of $1M. For our Canadian owners, you’ll be paid up to the actual cash value of your rig. 

What is ACV, and how is it determined?
ACV stands for actual cash value. Generally, the ACV is determined by reviewing similar vehicles in your area to establish a baseline. Once a baseline is established, adjustments are made based on a number of variables, including the condition of your RV (prior to the loss), mileage, and customizations. Rest assured, all of the things that make your RV unique will be taken into account.

How does the total loss settlement work if I have a lienholder?
Once an ACV is determined, a payoff amount will need to be obtained from your lienholder. If the ACV is more than the amount owed to your lienholder, Outdoorsy will pay off your loan in full, and the leftover balance will be paid to you. If the ACV is less than the amount owed to your lienholder, Outdoorsy will pay the ACV to your lienholder, and the outstanding balance will need to be resolved between you and your lienholder. If the latter occurs, we suggest finding out if you purchased GAP insurance to cover the outstanding balance.

Can I keep my RV if it is deemed a total loss?
It depends. There are quite a few variables that go into whether or not you can keep your totaled RV. Such factors include the extent of the damage if you have a lienholder and the state in which you reside. (Note: Outdoorsy does not insure vehicles with a salvage title)

What do I need to file the claim? 

In order to file a claim for a motorized RV, you’ll need:

• Pre-trip and post-trip photos 
• Driveable RV Departure form
• Driveable RV Return form

Submitting a claim for a towable RV, you’ll need:

• Pre-trip and post-trip photos 
• Towable RV Departure form
• Towable RV Return form

Keep these forms, completed and signed, on hand, and have all photos uploaded onto the Outdoorsy app.

If you have any additional questions regarding total losses, please do not hesitate to reach out to our Claims Team at claims@outdoorsy.com.