What is a supplement? How is a supplement filed?

To submit a claim, you’ll need to take pre-trip and post-trip photos and upload them to the app. Along with the photos, you’ll also need both the return and departure forms completed, signed, and on hand. The forms differ depending on whether your vehicle is driveable or towable.

For motorized RVs, you’ll need to submit:

• Driveable RV Departure form
• Driveable RV Return form

For towable RVs, you’ll need to submit:

• Towable RV Departure form
• Towable RV Return form

Once your claim is filed, you’ll receive an estimate.

Outdoorsy claims are initially settled with a preliminary estimate based on a photo appraisal. Once the vehicle is ready to be repaired, the shop can file a supplement to bridge the gap on additional repair expenses. Don’t worry if this sounds unfamiliar; these days, supplements are standard in the insurance industry. 

You may be wondering now, what is a supplement, and how is it filed? These are common questions asked during the claims process, and we have additional information surrounding supplements below. 

What is a supplement?

A supplement is filed by the repair facility when the actual costs to repair a vehicle exceed the amount estimated in the preliminary appraisal. This may be due to freight charges for a part, damages found during teardown, higher labor rate for a specialized technician, etc. All supplemental charges are reviewed and validated by our licensed appraisal team to ensure that only the actual necessary cost of repair is being covered.

How is a supplement filed?

You or your repair facility can file a supplement directly with the RVBetter appraisal team here.