What happens when a rental request changes mid-flight?

First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co.

Avoid making any change to the reservation yourself; the support team can typically make a quick change without causing any confusion for either party.

If you need to adjust the price as well as dates, our support team can help with that too.

Note: If the reservation is already confirmed, we’ll need both the renter and owner’s consent to change anything regarding reservation rates or additional fees. Usually, exchanging a brief message of consent with the renter on the Outdoorsy platform will work.