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DATA DICTIONARY OF TERMS

Data Dictionary

Term	Definition
Member	Someone who signs up on Outdoorsy.com. Members can sign up directly by email, Facebook or Google, or indirectly by starting an RV listing and providing their email address.
RV Owner	An Outdoorsy member who publishes an RV listing on Outdoorsy.com
Renter	An Outdoorsy member who requests a booking from an RV Owner.
RV Owner Success Team	A combined effort between enthusiastic educators from the Outdoorsy staff and RV owners who volunteer as mentors. RVOST’s mission is to help RV owners achieve their financial goals by renting through a fun, safe RV marketplace.
Customer Support Team	Your go-to support team in California and Canada, focused on delivering timely and empathetic help to RV owners and renters on the Outdoorsy platform—minus the annoying hnew music. Have questions or concerns? Email support@outdoorsy.co or call (415) 930-4841. If you need an immediate answer, write a message using our live chat feature located at the bottom right corner of Outdoorsy.com.
INSTAmatch	INSTAmatch is an Outdoorsy feature on your dashboard that connects RV owners with people in the area who are actively looking to rent an RV. You receive a quick summary of their trip and can either send a quote or start a chat with the renter.
INSTAbook	INSTAbook is an Outdoorsy feature that allows renters to reserve owners’ RVs immediately, without pre-approval. This is a great way to maximize earning potential; just be sure to keep your availability up to date.
DMV Check	A DMV check is required for our renters to drive an RV. Before booking an RV, renters are prompted to upload a photo of their driver’s license. The verification, if approved, happens in minutes. If the renter isn’t approved, the booking doesn’t qualify for Outdoorsy’s liability insurance coverage.
Verified driver	Verified drivers have undergone Outdoorsy’s extensive driving background check and are approved to drive vehicles on the platform.
Additional Driver	Additional drivers can be added to a trip, within a single Outdoorsy account, as long as they’re verified on the Outdoorsy platform. (This requires the same process as the DMV check above). In order to add a driver, the person hnewing the Outdoorsy account must also be a verified driver.
Booking Requests	The first step in matching renter to owner! A booking request tells RV owners that a renter is interested in your vehicle. Requests include a quick summary of the trip, including dates, destination and estimated mileage. Owners should act fast to either approve the request or follow up with additional questions. A booking request doesn’t guarantee a rental until further steps are taken.
National General Insurance	Outdoorsy has partnered with National General Insurance to offer a unique insurance program designed to work with commercial coverage.
Add Ons	To add a few extra amenities for the renter, RV owners can offer add-ons in addition to the cost of their rental (pricing at the owners’ discretion). Add-ons might include extra mileage fees, cleaning fees, equipment (e.g. BBQs and camp chairs), bicycles or generators.
Seasonal Rates	Seasonal rates—the practice of raising rates during high-demand months—are discretionary (but common) in the RV community. In the US, the typical busy season for camping runs from Memorial Day to Labor Day. Owners might also consider lowering their prices during off-season months.
Affiliate / Referral	The affiliate/referral program gives Outdoorsy members a little kick-back for spreading the good word about our community. Members can share a unique referral link with others, and when that link is used to complete a trip with Outdoorsy, the referring member gets a bonus deposited directly into their bank account.
Taxes	Includes any local or federal taxes required for a rental, including sales tax. Tax rates vary widely by state and locality. Depending on the state, Outdoorsy may be required to collect state sales taxes on behalf of the owner. A standard rate of 8.25% will be charged. If the RV is in a state that doesn’t require tax collection, owners may still choose to collect it with a custom add-on to their bookings. In this case, or if owners are on Wheelbase, tax fees are released to owners as part of their normal payout and should be paid according to local rules and regulations.
Claims	A claim is a formal request to Outdoorsy’s partner insurance company asking for a payment based on the terms of the insurance policy. Outdoorsy will work with the RV owner, renter, and insurance company to validate claims—and make payouts if approved.
Third party claims	A claim where the incident is handled by the other person or party involved in the incident. If the third party was responsible for an accident, the owner would work with that person(s) insurance for resolution.

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Data Dictionary of Terms